Shipping Policy

 Welcome to Aavya Living ("Aavya Living", "we", "our", or "us"). This Shipping Policy explains how orders placed through the Aavya Living Platform are processed, shipped, and delivered.

Aavya Living is a technology-enabled multi-vendor e-commerce marketplace operating on a dropshipping business model. Products listed on the Platform are sold, packed, and shipped directly by independent sellers or their authorized logistics partners. Aavya Living facilitates the marketplace by enabling order management, payment collection, customer support, and dispute resolution.

By placing an order on the Platform, you agree to this Shipping Policy.

 

 

1. Order Processing

Once an order is successfully placed:

  • The order is forwarded to the respective seller for acceptance and processing.

  • Sellers are responsible for confirming, packing, and dispatching the order.

  • Processing times may vary depending on the seller, product category, and availability.

  • Most orders are processed within 1–3 business days, unless otherwise stated on the product page.

 

 

2. Shipping Coverage

Aavya Living facilitates delivery across serviceable locations within India through sellers and their logistics partners.

Delivery availability depends on:

  • Seller location

  • Delivery PIN code

  • Courier serviceability

  • Product category

  • Applicable legal or regional restrictions

Some products may only be deliverable within selected states or cities.

 

 

3. Delivery Timelines

Estimated delivery timelines are as follows:

Delivery Location

Estimated Delivery Time

Bengaluru

1–3 Business Days

Karnataka

2–5 Business Days

Rest of India

3–8 Business Days

Remote & Service-Limited Areas

5–10 Business Days

These timelines are estimates only and may vary based on seller processing time, logistics operations, and external circumstances.

 

 

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is confirmed.

Depending on the seller or promotional campaigns, customers may be eligible for:

  • Free Shipping

  • Discounted Shipping

  • Minimum Order Free Delivery

  • Region-specific Shipping Offers

Shipping charges may vary by seller, product size, weight, and delivery location.

 

 

5. Order Tracking

After the seller dispatches the order, tracking details will be shared through available communication channels, including:

  • Email

  • SMS

  • WhatsApp (where available)

  • Customer Account Dashboard

Customers can track their shipment using the tracking information provided.

 

 

6. Delivery Process

Products are delivered by the respective seller or their authorized logistics partner.

Customers are responsible for ensuring:

  • Accurate delivery address.

  • Valid mobile number.

  • Availability to receive the order at the delivery location.

Certain deliveries may require OTP verification or identity confirmation.

 

 

7. Partial Advance Payment Orders

For eligible products, customers may be required to pay a partial advance amount while placing the order.

The remaining balance amount shall be payable at the time of delivery using payment methods accepted by the delivery partner or seller, including:

  • Cash

  • UPI

  • Google Pay

  • PhonePe

  • Paytm

  • Other supported payment methods

The advance amount and balance payable will be clearly displayed before order confirmation.

 

 

8. Failed Delivery Attempts

If delivery cannot be completed due to:

  • Incorrect or incomplete address

  • Customer unavailable after reasonable attempts

  • Incorrect contact information

  • Failure to complete the balance payment at delivery

  • Refusal to accept the order without a valid reason

the shipment may be returned to the seller.

In such cases:

  • The advance payment may be forfeited where permitted under the Cancellation Policy.

  • Re-delivery may be subject to additional shipping charges.

  • Repeated failed deliveries may result in restrictions on future orders or payment options.

 

 

9. Delivery Delays

While sellers and logistics partners strive to deliver orders within the estimated timeframe, delays may occur due to:

  • Adverse weather conditions

  • Natural disasters

  • Public holidays

  • Government restrictions

  • Transportation disruptions

  • High order volumes

  • Seller processing delays

  • Courier partner operational issues

  • Events beyond reasonable control

Aavya Living shall not be held liable for delays arising from such circumstances.

 

 

10. Damaged, Incorrect, or Missing Products

If you receive:

  • A damaged product

  • A defective product

  • An incorrect product

  • Missing accessories or items

please contact Aavya Living Customer Support within 48 hours of delivery.

Customers may be required to provide:

  • Order Number

  • Photographs or videos of the product

  • Photographs of the package

  • A description of the issue

Claims will be reviewed in accordance with the Return, Refund & Replacement Policy.

 

 

11. Partial Shipments

Where an order contains products from multiple sellers, the items may be shipped separately.

Each shipment will have its own tracking details and estimated delivery timeline.

 

 

12. Marketplace Responsibility

Aavya Living provides a technology platform connecting buyers with independent sellers.

Accordingly:

  • Sellers are responsible for product availability, packaging, dispatch, and shipping.

  • Sellers are responsible for ensuring compliance with applicable laws and product-specific regulations.

  • Aavya Living facilitates order management, payment collection, customer support, and dispute resolution but does not manufacture, stock, or directly dispatch products unless expressly stated.

 

 

13. Force Majeure

Neither Aavya Living nor the respective seller shall be liable for delays or failure to deliver orders due to events beyond reasonable control, including but not limited to:

  • Natural disasters

  • Floods

  • Earthquakes

  • Fires

  • Pandemics

  • Government actions

  • Civil unrest

  • Transportation strikes

  • Internet or communication outages

  • Other unforeseen events

 

 

14. Changes to this Shipping Policy

Aavya Living reserves the right to amend or update this Shipping Policy at any time.

The latest version will always be published on the Platform. Continued use of the Platform after any changes constitutes acceptance of the revised Shipping Policy.

 

 

15. Contact Us

For any questions regarding shipping or delivery, please contact:

Aavya Living

📧 Email: support@aavyaliving.com

📞 Phone: +91 96866 82828

🌐 Website: https://www.aavyaliving.com

 

 

Aavya Living Commitment

Aavya Living is committed to providing a transparent and reliable marketplace experience by partnering with trusted sellers across India. While products are fulfilled and shipped by independent sellers, we strive to ensure smooth order management, responsive customer support, and fair resolution of shipping-related concerns.

Aavya Living
 Ancient Living for Modern Life 🌿