Privacy Policy

Welcome to Aavya Living ("Aavya Living", "we", "our", or "us").

Aavya Living is a technology-enabled multi-vendor e-commerce marketplace that connects customers with independent manufacturers, farmers, artisans, brands, and sustainable lifestyle businesses across India.

Products available on the Platform are listed, sold, packed, and fulfilled by independent sellers. Aavya Living provides the technology platform that enables product discovery, secure ordering, payment facilitation, customer support, and dispute resolution between buyers and sellers.

We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you access or use our website, mobile application, and related services (collectively referred to as the "Platform").

By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

 

 

1. About Aavya Living

Aavya Living is an online marketplace dedicated to promoting organic, natural, traditional, handmade, and sustainable products by bringing together trusted businesses from across India.

Our Platform enables customers to purchase products directly from independent sellers across categories including:

  • Organic Foods & Groceries

  • Millets & Healthy Foods

  • Cold Pressed Oils

  • Ayurveda & Wellness

  • Natural Personal Care

  • Plants & Gardening

  • Handmade & Artisan Products

  • Eco-Friendly Home Essentials

  • Traditional Indian Crafts

  • Sustainable Lifestyle Products

Aavya Living acts solely as a technology marketplace facilitating transactions between buyers and sellers. Unless specifically mentioned, Aavya Living does not manufacture, own inventory, warehouse, pack, or directly ship the products listed on the Platform.

 

 

2. Information We Collect

To provide and improve our services, we may collect the following information:

Personal Information

  • Full Name

  • Mobile Number

  • Email Address

  • Billing Address

  • Shipping Address

  • City, State, and PIN Code

Account Information

  • Username

  • Encrypted Password

  • Saved Addresses

  • Wishlist

  • Shopping Cart

  • Order History

Transaction Information

  • Order Details

  • Payment Information (excluding sensitive payment credentials)

  • Delivery Preferences

  • Return, Replacement, and Refund Requests

Vendor Information

If you register as a seller on Aavya Living, we may collect:

  • Business Name

  • GST Registration

  • PAN Details

  • FSSAI Licence (where applicable)

  • Bank Account Information

  • Business Address

  • Product Listings

  • Certifications and Business Documents

Technical Information

We may automatically collect:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Cookies

  • Website Usage Data

  • Log Files

 

 

3. How We Use Your Information

Your information is used to:

  • Create and manage your account.

  • Process and facilitate orders.

  • Forward order details to the respective seller for fulfillment.

  • Coordinate shipping and delivery.

  • Process payments and refunds.

  • Provide customer support.

  • Verify vendor registrations.

  • Improve our Platform and services.

  • Prevent fraud and unauthorized activities.

  • Comply with applicable legal and regulatory requirements.

  • Send order confirmations, invoices, OTPs, delivery updates, and service notifications.

 

 

4. Sharing of Information

Aavya Living respects your privacy and does not sell or rent your personal information.

We may share your information only with:

  • Independent Sellers fulfilling your order.

  • Logistics and Delivery Partners.

  • Payment Gateway Providers.

  • Technology Service Providers.

  • Customer Support Service Providers.

  • Government Authorities where required by law.

Only the information necessary to complete your transaction or comply with legal obligations will be shared.

 

 

5. Marketplace Transactions

Aavya Living operates as an intermediary marketplace platform.

When you place an order:

  • Your order is forwarded to the respective seller.

  • The seller is responsible for processing, packing, and dispatching the product.

  • Delivery is carried out by the seller or its logistics partner.

  • Aavya Living facilitates payment processing, customer support, and dispute resolution.

 

 

6. Payment Information

Payments are securely processed through authorized third-party payment gateway providers.

Aavya Living does not store your:

  • Credit Card Number

  • Debit Card Number

  • CVV

  • UPI PIN

  • Internet Banking Credentials

Sensitive payment information is processed securely by the respective payment service provider.

 

 

7. Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Maintain secure login sessions.

  • Remember your shopping preferences.

  • Improve website performance.

  • Personalize your experience.

  • Analyze Platform usage.

  • Enhance security and prevent fraudulent activity.

You may manage or disable cookies through your browser settings. Certain features of the Platform may not function properly if cookies are disabled.

 

 

8. Data Security

We implement appropriate technical, administrative, and organizational measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

Although we strive to safeguard your information, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.

 

 

9. Marketing Communications

With your consent or as otherwise permitted by law, we may send:

  • Order Updates

  • Delivery Notifications

  • Platform Announcements

  • Promotional Offers

  • Newsletters

  • New Product Information

You may opt out of promotional communications at any time.

 

 

10. Your Rights

Subject to applicable laws, you may:

  • Access your personal information.

  • Update or correct your information.

  • Request deletion of your account.

  • Withdraw consent where applicable.

  • Opt out of marketing communications.

Certain information may be retained where required to comply with legal, tax, accounting, or regulatory obligations.

 

 

11. Data Retention

We retain personal information only for as long as necessary to:

  • Complete transactions.

  • Provide customer support.

  • Resolve disputes.

  • Prevent fraud.

  • Meet legal and regulatory obligations.

  • Enforce our Terms and Policies.

 

 

12. Third-Party Services

The Platform may contain links to third-party websites or services.

Aavya Living is not responsible for the privacy practices, security, or content of such third-party websites. Users are encouraged to review the privacy policies of those websites before sharing personal information.

 

 

13. Children's Privacy

The Platform is intended for individuals who are legally competent to enter into binding contracts.

We do not knowingly collect personal information from children without appropriate legal consent.

 

 

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational processes.

The revised version will be published on this page with the updated Effective Date. Continued use of the Platform after such changes constitutes acceptance of the updated Privacy Policy.

 

 

15. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:

Aavya Living

📧 Email: support@aavyaliving.com

📞 Phone: +91 96866 82828

🌐 Website: https://www.aavyaliving.com

 

 

16. Grievance Redressal

If you have any concerns relating to privacy or personal information, you may contact:

Grievance Officer
 Aavya Living

📧 Email: support@aavyaliving.com

📞 Phone: +91 96866 82828

We aim to acknowledge complaints within 48 business hours and resolve them within a reasonable timeframe.

 

 

17. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

Any disputes arising from or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka, India.

 

 

Our Commitment

At Aavya Living, we are committed to creating a secure, transparent, and trusted marketplace that connects customers with authentic brands while protecting the privacy and personal information of every user. As a technology-enabled marketplace, we continuously work to maintain high standards of security, transparency, and customer trust.

Aavya Living
 Ancient Living for Modern Life 🌿